Terms & Conditions of doing business with Whites of Lincoln

1. Definitions

“Company”, “we”, “us”, “our” refers to Whites of Lincoln Ltd. “Customer”, “you”, “your” refers to the person or business purchasing goods or services. “Vehicle” means the motor vehicle presented for inspection, repair, servicing, or tyre fitting. “Services” means all work carried out by the Company, including supply and fitting of tyres, repairs, servicing, diagnostics, and inspections.

2. Acceptance of Terms

By booking work, authorising repairs, or leaving a vehicle with us, you agree to be bound by these Terms and Conditions.

3. Estimates and Authorisation

3.1 Any estimate provided is based on a preliminary inspection and is not a fixed price unless stated in writing.
3.2 Additional work may be required once work has commenced. We will seek your approval before proceeding where reasonably practicable.
3.3 If we cannot contact you, we reserve the right to proceed with essential work necessary to make the vehicle safe or roadworthy.

4. Prices and Payment

4.1 All prices are inclusive of VAT unless stated otherwise.
4.2 Payment is due immediately upon completion of work unless otherwise agreed in writing.
4.3 We accept cash, card, and other payment methods as displayed in our reception.
4.4 We reserve the right to retain the vehicle until full payment has been received (lien).

5. Parts

5.1 Parts supplied and fitted remain the property of the Company until paid for in full.
5.2 Parts are fitted in accordance with manufacturer recommendations and industry standards.
5.3 Used or part-worn tyres and parts are never supplied or fitted.
5.4 Wheel alignment, may be recommended but is not included unless specified.

6. Servicing and Repairs

6.1 All work is carried out using reasonable care and skill.
6.2 Replacement parts may be original equipment, equivalent quality, or aftermarket parts unless otherwise agreed.
6.3 We will only fit parts that we supply.

6.3 Old parts removed from the vehicle may be disposed of unless you request their return at the time of authorisation.

7. Customer Responsibilities

7.1 You confirm that you are the legal owner or authorised user of the vehicle.
7.2 You must inform us of any known faults, warning lights, modifications, or unusual vehicle behaviour.
7.3 Personal items should be removed from the vehicle. We accept no responsibility for loss or damage unless caused by our negligence.

8. Appointment Times and Delays

8.1 Appointment times are estimates and may be affected by unforeseen circumstances.
8.2 We will not be liable for delays caused by parts availability, weather conditions, or factors outside our control.

9. Warranties and Guarantees

9.1 Parts supplied are covered by the manufacturer’s warranty only.
9.2 Labour is guaranteed for a reasonable period in line with industry standards.
9.3 Warranties do not cover normal wear and tear, misuse, or failure caused by unrelated defects.

10. Faults and Complaints

10.1 Any concerns should be reported as soon as reasonably possible.
10.2 We must be given the opportunity to inspect and rectify any alleged fault before third-party repairs are carried out.
10.3 Nothing in these terms affects your statutory rights.

11. MOT Testing

11.1 MOT tests are carried out in accordance with DVSA regulations.
11.2 A failure does not imply negligence or poor workmanship.
11.3 We are not responsible for defects that become apparent after testing.

12. Damage and Liability

12.1 We will take reasonable care of your vehicle while it is in our possession.
12.2 We are not responsible for pre-existing damage or faults.
12.3 Our liability is limited to direct losses caused by our negligence.
12.4 We are not liable for indirect or consequential losses, including loss of earnings or use.

13. Health and Safety

13.1 Customers must follow all health and safety instructions while on our premises.
13.2 Workshop areas are restricted to authorised personnel only.

14. Abandoned Vehicles

14.1 Vehicles not collected within a reasonable time after notification may incur storage charges.
14.2 We reserve the right to dispose of vehicles in accordance with legal requirements to recover unpaid costs.

15. Cancellation

15.1 You may cancel a booking prior to work commencing without charge.
15.2 If work has started or parts have been ordered, reasonable charges may apply.

16. Force Majeure

We shall not be liable for failure or delay due to events beyond our reasonable control, including but not limited to supply chain disruption, fire, or extreme weather.

17. Data Protection

We process personal data in accordance with applicable data protection laws.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Amendments

We reserve the right to amend these Terms and Conditions at any time. The latest version will be available on our website.